GRIEVANCE REDRESSAL POLICY

At  Everydayaccs, we are dedicated to creating a fair and reliable shopping experience for every customer. We value transparency, accountability, and timely resolution of concerns. Our Grievance Redressal Policy ensures that any issue raised by our users is handled promptly, courteously, and in full compliance with applicable laws

Understanding a Grievance

A grievance is any complaint or dissatisfaction you may have with a product or service purchased through our platform. It could involve matters such as:

• Product quality or defects
• Delayed or incorrect deliveries
• Payment or transaction issues
• Return, refund, or exchange concerns
• Customer service experience
• Questions about our website policies
   

Our goal is to ensure that every grievance is handled fairly and resolved to your satisfaction.

How to Raise a Grievance

If you have a concern, we encourage you to contact us through our official support channels. The process is simple and straightforward:

Step 1: Visit Our Help Centre or Contact Page

Head over to the “Help Centre” or “Contact Us” section on our website or mobile app.

Step 2: Select the Relevant Category

Choose the issue type that best matches your concern.

Step 3: Submit Your Query

Provide all the required details, including your Order ID, a clear description of the problem, and any supporting images or documents.

Once your request is submitted, our customer support team will review it and get back to you with the next steps

Escalation to the Grievance Officer

If your issue remains unresolved or you’re unsatisfied with the resolution provided by our customer support team, you may escalate the matter to our appointed Grievance Officer.

In line with the Information Technology Act, 2000, and relevant laws,  Everydayaccs has designated a Grievance Redressal Officer responsible for overseeing complaint resolutions, ensuring transparency, and handling escalations fairly.

You can contact the Grievance Officer via email at fasionstahubpvtltd@gmail.com.

Grievance Handling Procedure

• Acknowledgement: We will confirm the receipt of your grievance within 48 hours via email.
• Grievance ID: A unique reference number will be assigned to your complaint for easy tracking.
• Resolution Timeframe: Our team, along with the Grievance Officer, will aim to resolve your concern as soon as possible—typically within 7 working days, unless a different period is required by law.
• Status Updates: You’ll receive regular updates about the progress and outcome of your grievance through your registered contact details.

Closure of a Grievance

A grievance will be considered resolved and closed under any of the following conditions:

• A satisfactory resolution has been provided to you by our support team or Grievance Officer.
• You have not responded within a reasonable time after a solution has been offered.
• A final decision has been communicated in line with our internal policies and legal requirements.

Contact Us

If you wish to raise a grievance or need further assistance, please reach out to us at fasionstahubpvtltd@gmail.com. Our team is here to listen and assist you in every way possible.